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SHIPPING & RETURNS

Please note all domestic orders will be delivered within 8 to 14 business days. However, urgent orders can be delivered within 2 to 5 business days. For urgent orders kindly send us your inquiry via Whatsapp.

Please note that we do not ship on weekends or holidays. In case of failure to receive the items from the courier, delivery rescheduling charges may apply. Diamond jewelry certificates are available upon request and there will be extra charges for certification  (certificate per jewelry piece).

For international shipping outside the United Arab Emirates, all of our jewelry shipments are insured and delivered to you via DHL. Upon order placement and processing, you will be notified by email with your shipping tracking number to trace your package’s delivery at your convenience. Shipping duration depends on the item(s) ordered, usually it gets delivered within 14 to 20 business days. Diamond jewelry certificates are available upon request and there will be extra charges for certification  (certificate per jewelry piece). Please note that we do not ship on weekends or holidays.

For all international orders, the customer assumes responsibility for all custom/import charges applicable to their country. GLEM JEWELRY  is in no way responsible for any damage to the order while in transit to the buyer. GLEM JEWELRY is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 14-20 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Please note the prices on GLEM JEWELRY do not include local sales taxes or VAT. If the value of your order exceeds the toll-free limit in your market, extra fees might be applied for import taxes and customs duties upon delivery. GLEM JEWELRY does not compensate for these charges. You can check with your local Customs Office for more information.

 

RETURNS

At GLEM JEWELRY we are dedicated to providing the most perfect shopping experience for all of our customers. All of our jewelry pieces are custom-made to order, and once the production process starts we cannot cancel or refund the order. Therefore, we do not offer any refund or exchange to all of our jewelry items.

For more information contact us through info@glemjewelry.com or through our Whatsapp number +971 50 444 8194

 

REPAIRS

At GLEM JEWELRY each piece of our designs are handmade to deliver the best quality of fine jewelry in the market, If you experience the need for repair on any Glem Jewelry pieces please contact info@glemjewelry.com 

Kindly note that the charge for pickup and delivery is 120 AED. Please provide your name address and order number and repair issue.

We accept repairs from items purchased on www.glemjewelry.com only.